Scott Harris Contributes to Carol Roth Feature on Entrepreneurship

118 of the Best Ways to Prepare for EntrepreneurshipBy: Mike Martins With unemployment rates still in double digits, many individuals are thinking about becoming entrepreneurs. Over 6 million people in the US alone start businesses each year, yet up to 90% fail within five years. So how do you prepare for entrepreneurship? This is a

Scott Harris’ Business Advice Column Runs in San Fernando Valley Business Journal

Keeping ClientsBy Scott Harris Variations of “Don’t judge a man until you’ve walked a mile in his shoes” (origin unknown) is one of the 101 most popular American proverbs (Random House Dictionary of Popular Proverbs and Sayings). I would modify that to say, “Don’t think you understand your clients until you’ve sat an hour in

Scott Harris Contributes to Carol Roth Feature About Customer Service Strategy

Over 100 Strategies for Providing Outstanding Customer Service By: Mike Martins The best differentiator for a business is providing an outstanding, memorable (in a good way) customer experience. I reached out to experts and entrepreneurs for insights on how businesses can make customers feel like kings and queens and create strong customer loyalty. I am